Excellent customer service is ensuring that our customers are not only satisfied with the product quality but also with the service received before, during, and after the sale. We have a saying at HighCom where service starts with delivery.
The customer experience is a memory, an impression that can stick in the mind for a minute or a lifetime. A positive experience can result in loyalty to a brand that can mean more than just a repeat customer. While a poor experience can mean more than just tarnish on the brand it can mean we failed to live up to our own expectations when servicing customers.
Rapid Response & Support
HighCom aims to bring you the best customer experience in our industry. Our promise to you is that we will have a rapid response to your requests and feedback. We dedicate to having incredible disclosure practices when it comes to choosing the product that will best suit your needs; including fit and size guides when necessary (download our soft armor size guide).
Innovative Armor Solutions
One of our most important initiatives involves the continuous improvement of processes both in the design and production of protective products to ensure specifications are consistent across the millions of HighCom products protecting front line operators in Military and First Responders deployed globally. We are constantly striving to produce armor solutions that far exceed our customer’s expectations.
No-Hassle Return Policy
HighCom Armor’s highest priority is saving lives; In doing so, we focus tremendous efforts in customer satisfaction and this is why we offer a no-hassle return policy. If you are unhappy with your purchase and want to return it, we have a frictionless process for returning your unused product for refund or exchange. To learn about our return process here or to submit a return request here.
Best In Industry Warranty
Along with our great return policy, we have one of the best warranties in the industry, offering up to 10-year warranties on our ballistic products. As a manufacturer of these products, we perform extensive research and development as well as ongoing production lot testing of materials and end products to guarantee performance. Proper Use and Care of Body Armor is important and we work closely with end-users to continuously improve this support and have tremendous resources available here: (link to use and care instructions for body armor)
Quality Management System
We strive to ensure through our ISO-certified Quality Management System consistency in the performance of materials through many conditions and cycles of deployment. If you have purchased a HighCom Armor product, either directly or through one of our authorized distributors/partners, then please register your armor’s warranty to take advantage of this long term service and care we provide. For more information on our product warranties please read our policy page.
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